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‎04-13-2022 07:56 AM

HP Recommended

Hi,

 

Yesterday I noticed that all our Trio 8800 devices lost the integration with "otd.plcm.vc". The status of the devices in OTD is "unreachable". I performed a test in Calendar Integration and is successful. The errors I see in endpoint logs are:

 

0413161841|curl |1|00|HEADER_IN : HTTP/1.1 406 Not Acceptable
0413161841|nisvc|2|00|HTTP SEND:: DestUrl(https://otd.plcm.vc/ews/exchange.asmx), HttpResCode(406), curlRetCode(0) retVal(0)
Caller Service(146)AuthServiceCallerEwsSvc:IndicationCode(400)Failed to Get UT

 

 

I generated new credentials in OTD but the result is the same.

Any suggestions?

 

Best regards.

5 REPLIES 5

‎04-13-2022 08:08 AM

HP Recommended

Hello @razvan ,

 

Welcome to the Poly Community.

 

This would need to come into our support organisation. 


Please check my signature.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-14-2022 03:43 AM

HP Recommended

Hello @razvan 

 

check if the below matches your set up:

 

One Touch Dial Service - Some endpoints are not able to get their calendar.

 

An update has been posted

 

The issue appears to be isolated to a few OTD tenants that are integrated with Microsoft O365 Graph as a service (using service account) and it only impacts RP Trios that are calendar registered to OTD using OTD generated credentials.

While we continue to investigate, customers being impacted by this issue can switch OTD integration from service to application as a workaround, as explained at https://otd.plcm.vc/support/docs/calendars/office365-choose-how-to-connect.

 

You can subscribe to these alerts

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-14-2022 03:46 AM

HP Recommended

Hi Steffen,

Yes, I noticed this morning. Apparently we are affected. Thanks for replying.

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‎07-19-2022 05:07 AM

HP Recommended

Has there been a fix for this? I have several Trios with OTD integration that loses calendar sync 1-5 times a week. I either reboot or change the credentials to re-sync. We are using OTD with application.

 

5.9.5.3162 is running on most of them.

 

This is what I see in the logs of one of the systems after re-syncing:

Line 1440: 0719032023|curl |1|00|HEADER_IN : HTTP/1.1 406 Not Acceptable
Line 1454: 0719032023|nisvc|2|00|HTTP SEND:: DestUrl(https://otd.plcm.vc/ews/exchange.asmx), HttpResCode(406), curlRetCode(0) retVal(0)
Line 1467: 0719032023|auth |2|00|m_RetVal[-1] eReqRspID[18] curlReturn[0] HttpRspCode[406] messageLen[0]
Was this reply helpful? Yes No

‎07-19-2022 05:17 AM

HP Recommended

Hello @David80 ,

 

Welcome to the Poly Community.

 

Please get this into our support organisation. Details in my signature

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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