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‎01-27-2023 10:59 AM

HP Recommended

We have been using Poly Lens for awhile now with no issues.  Before Christmas I was able to provision VVX450, I had to start provisioning phones again and am now getting this error only with the one model of phone.  I can still provision the VVX250.  Any thoughts?

2 REPLIES 2

‎01-27-2023 11:23 AM

HP Recommended

Hello @Carrie A ,

 

Welcome to the Poly Community


Please get this into support via the Phone MAC address and provide the Lens Tenant ID from the browser when logged in.

 

Please share the Poly Ticket reference

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎02-02-2023 08:25 AM

HP Recommended

Just curious would I go that same route if the same problem happens to all 6 VVX450's I have?  Seems like more of a Poly Lens issue that a phone issue.

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