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01-27-2023 10:59 AM
We have been using Poly Lens for awhile now with no issues. Before Christmas I was able to provision VVX450, I had to start provisioning phones again and am now getting this error only with the one model of phone. I can still provision the VVX250. Any thoughts?
01-27-2023 11:23 AM
Hello @Carrie A ,
Welcome to the Poly Community
Please get this into support via the Phone MAC address and provide the Lens Tenant ID from the browser when logged in.
Please share the Poly Ticket reference
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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