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05-05-2022 04:49 AM
Software and the portal are great. But making it mandatory to explain to staff to "Open the App" and "Sign in with Microsoft" to onboard them, is simply a no-go. Half of the staff simply won't do it, or won't read the email. Thus, the devices will never show up in the Lens Portal.
Please allow a full featured enterprise deployment and a Registry Key of some sort, to force the application to AutoStart & AutoLogin with Azure AD Seamless SSO. Or work with an API Key as an msiexec Argument, like Jabra Direct/Xpress does.
For us as long as this flaw is not redesigned, Poly Lens it's simply not an option, and PLT Hub+Server requires an OnPremise Server, which is also not the way to do it in 2022....
05-05-2022 11:00 PM
as I know you personally I have made the product manager aware of this.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-27-2023 07:31 AM
Was this functionality added in the meantime? How are other customers realizing firmware and setting management?
When I contacted sales, expressing my need for Plantronics Manager Pro, they reffered me to Poly Lens as the successor product, but it doesnt fullfill our needs for zero-touch deployment.
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