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10-30-2020 10:22 AM
This would need to be reported the usual way.
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
10-30-2020 11:12 AM
Another user here. If you have a current maintenance agreement or license, you should be able to open a support call. There's also a possibility that your reseller will have to open a support call on your behalf. This can add a layer of bureaucracy, but once you get the system down - it should result in getting to talk to the right person at Poly.
11-03-2020 09:44 AM
Did this ever work?
When I tested OTD with Pexip a while back, I could not get it to recognize the meeting invites. We then went with Synergy Sky. I'd rather to OTD as it would be a lot cheaper.
In any case, we're using Synergy, if you have any questions about it.
11-03-2020 09:51 AM
it worked until recent change in layout of invites
Not to point any fingers BUT polycom fixed their own invite which works with otd cloud but pexip one despite being identical does not work and there is no join button on pexip meetings
Synergy is very expensive solution for this there are other less expensive options - OTD cloud was free of charge - couldnt be any less expensive but it stopped working 😞
10-19-2022 12:25 AM
I know this a "old" post. But I have the same issue.
Invites with Pexip CVI is not processed correctly, the dial information in the meeting on the codec is seen as a MS dialstring:
Pexip CVI meeting invite
Poly Realconnect CVI:
So the Codec is not able to dial into Pexip CVI.
In the OTD portal, Pexip is not listed as a supported platform.
Any plan/knowledge for supporting Pexip CVI meeting invites?
Current work around is to dial manually.
As the Pexip meeting Invites is being processed and a Join button is shown it confuses the end-user
Poly Video Professional (VIDEO-PRO) UC consultant
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