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‎03-29-2022 03:48 PM

HP Recommended

Hello - 

 

I have been enjoying the new Poly Lens software much more than the previous Plantronics Hub, but I have one minor annoyance to report that I believe should be addressed.

 

There is now an option to "Launch Poly Lens on Startup", which is great - however, when it launches, it brings up the Poly Lens window, every time you startup/login.

 

There should be a "Start Minimized" option as well (frankly it should be default), which allows the app to start and add itself to the notification area icons, but the Poly Lens window should not have to open on Startup/Login.

 

-Dave

10 REPLIES 10

‎04-05-2022 08:55 AM

HP Recommended

Hello @davemann 

 

this has been added as a feature request via https://jira.poly.com/browse/LENS-5494

 

We will get back once this considered for adding this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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‎06-02-2022 09:32 PM

HP Recommended

Hello - I have seen several updates released since this feature was requested.  Any idea on when it will be introduced?  This continues to be an annoyance, as there is no reason for me to be greeted by the Poly Lens window on every bootup.

 

How can this be considered to be acceptable?  Plantronics Hub did not exhibit this behavior.

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‎06-03-2022 05:19 AM

HP Recommended

Hello @davemann 

 

If you have any way of contacting someone from Poly sales this way you could be kept in the loop of when this feature could be introduced.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-28-2022 10:29 AM

HP Recommended

Hello @davemann 

 

the latest Lens Desktop 1.1.19 now has an option to start minimized. You can also select to not start Lens on startup:

image

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎05-31-2023 08:38 AM

HP Recommended

I'm currently on version 1.1.26 of Poly Lens.

On every boot, the program starts in a normal window and not minimized, even though the slider is "on".

 

So basically the slider doesn't do anything.

A bug perhaps?

 

(have been running the previous Plantronics software for almost 10 years and never had any issues)

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‎06-01-2023 01:58 AM

HP Recommended

Hi Martin, Do not know if it is general issue, but my Lens Desktop 1.2.26 is running at start-up  and is minimized.

BR.
Note: that this is not original installed in this version, but updated from previous version.

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‎07-13-2023 12:25 AM

HP Recommended

Update: Launch Poly Lens on Startup - Start Minimized, 
is stopped with starting minimized, there has been no update still running on 1.2.26.
Disable reboots, re-enable does not give any result

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‎08-16-2023 03:41 AM

HP Recommended

We are having the same problem on multiple computer and we run version 1.1.28.

Does anyone has a solution?

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‎09-19-2023 09:31 PM

HP Recommended

this is the same for me.

it doesn't get auto minimised on macOS13

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