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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I am using POLY LENS software on WINDOWS 10, I am not able to make any changes on the control tab, it give me following error " Another APP is using this camera. Close it to to enable Preview and Settings, if that does not work, make sure the other app is not running in the background.

Please see the attached screenshot.

 

FYI there are no apps running in the background. 

 

Is any one facing the same issue, 

 

Can someone help here..? 

 

2 REPLIES 2
HP Recommended

Hello @Symkom Kelly ,

 

Welcome to the Poly Community.


Unfortunately, your post fell a bit short of the requirements we as a community would need to try and help you.

 

Example:

  • Current Poly Lens Software version?

 

Also, do you have Open Broadcaster Software OBS installed?

 

I suggest you raise a ticket with Poly Support. Details are in my signature

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Problem Solved once I uninstalled AYAVA SPACES...! 

Now even with OBS Ver 27.2.4 ( 64 bit) installed with Virtual CAM  I am able to access control tab.

 

Thanks 

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