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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-06-2023 01:53 PM

HP Recommended

Hello,

 

we have couple of OpenSIP phones (mainly CCX400) that we manage using Poly lens (previously PDMS-E) but I was never able to get them to show the actual call usage (Device Adoption). I have tested with couple of phones & they all report zero calls, while I'm sure they're being used & I have used them myself.

 

Do I need to configure something on the phone so it would actually send the calls to Poly Lens? 

 

Regards.

M. Eissa

3 REPLIES 3

‎03-07-2023 11:25 AM

HP Recommended

Hello @M. Eissa 

 

Welcome to the Poly community.

 

From my own understanding full CDR is on the roadmap but I do not have more details.

 

The Inventory, once expanded on the actual phone should show the lines registered:

image

 

The actual Device should show an active call:

image

 

And Insights > Dashboards should show call activity

image

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-07-2023 04:06 PM

HP Recommended

thanks a lot Steffen for your reply. I was actually looking for the Device Adoption, where it should just show the phone usage, not necessary the CDR. but it's always showing zero.

image

while the device info is showing the lines are properly registered:

image

 

Call usage is showing some minutes, but not really much; while I know the phones are being heavily used:

image

 

 

 

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‎03-27-2023 10:59 AM

HP Recommended

I guess there's no way around this?

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