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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-14-2023 09:16 AM

HP Recommended

Prior to updating to 1.1.24, (previous version installed was 1.1.20), the speaker had audio profiles on my windows PC of a 'SpeakerPhone' type and a separate profile for 'Stereo Speakers'.   So when I was listening to music or a video, it had a high fidelity audio output, but while on a call it was a speakerphone profile.   

 

now there is only the lower fidelity profile.  The speaker is connected to my PC via USB

1 REPLY 1

‎02-14-2023 09:42 AM

HP Recommended

Hello @stitesad ,

 

Welcome to the Poly Community.


Please raise this via support. Details in my signature.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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