• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Locked

‎02-08-2019 11:50 AM

HP Recommended

Hi, can anybody help me with these questions?

 

 

    • What protocol does the Polycom use to register to the cloud (i.e. is it https? Sip? H323?)
    • How does call setup happen from the source (are there new TCP/UDP streams opened (i.e. a new connection is started)?
    • How does a call look to the destination polycom (any new sessions created)?
    • When video is utilized what protocol is this (does it keep the HTTPS session or create a new RTP session?  What is the packet rate for video?)?
    • Are the packets from the Polycom tagged with the appropriate DSCP value and kept end to end (will need a packet capture)?
    • If an on-net Polycom calls another on-net PolyCom (like NYC calls DC) does the traffic go off-net or directly from one device to the other utilizing internal networking?
1 REPLY 1

‎02-09-2019 02:58 AM

HP Recommended

Hello @Salman ,

 

welcome to the Polycom Community.


It would help if you specify what type of Polycom product you have so we can guide you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.