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‎10-17-2022 04:39 PM

HP Recommended

We aren't able to provision new devices in Poly Lens today. When I try and open our provisioning server URL in a browser, it tries to load for a minute or so and eventually I get a "504 Gateway Time-out" error. 

 

There is an incident in the Poly Cloud Services Status dashboard (Poly Cloud Services Status - Slow page loads and issues downloading software packages. (plcm.vc)) but it's not clear to me whether this issue is related.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2022 02:15 PM

HP Recommended

Okay, it turns out the issue was at our end.

 

However, as a troubleshooting step, I attempted to open the provisioning server URL (https://t11288.deviceprovisioning.dm.lens.poly.com) in a browser to confirm that there wasn't some kind of network issue preventing our phones from contacting it. Rather than returning something sensible like a line of text saying "Poly Lens deployment server" or even a 403 Forbidden, the server instead sits for a minute and eventually returns a "504 Gateway Time-out", which naturally led me to think the server was down.

 

Lesson learned, I guess.

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1 REPLY 1

‎10-19-2022 02:15 PM

HP Recommended

Okay, it turns out the issue was at our end.

 

However, as a troubleshooting step, I attempted to open the provisioning server URL (https://t11288.deviceprovisioning.dm.lens.poly.com) in a browser to confirm that there wasn't some kind of network issue preventing our phones from contacting it. Rather than returning something sensible like a line of text saying "Poly Lens deployment server" or even a 403 Forbidden, the server instead sits for a minute and eventually returns a "504 Gateway Time-out", which naturally led me to think the server was down.

 

Lesson learned, I guess.

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