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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-26-2021 02:53 AM

HP Recommended

dear,

 

we are not able to initiate a call 

 

Call could not be completed on 

807811157@t.plcm.vc

 

i've tried the test 7357@test.plcm.vc and works fine!

 

Can you help me? 

10 REPLIES 10

‎08-26-2021 02:56 AM

HP Recommended

Hello @Immobel Brussels 

 

I am not aware of an issue and you can always check the service here https://status.plcm.vc/

 

Please contact our support team in the region

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-26-2021 02:58 AM

HP Recommended

dear,

 

already tried to call POLYCOM Support in Germany, UK and France.

No body answering !

 

Who can i call???

when doing the test call, works fine, but not able to do whith 807811157@t.plcm.vc

 

Was this reply helpful? Yes No

‎08-26-2021 03:16 AM

HP Recommended

Hello @Immobel Brussels 

 

I contacted the T2 Manager to find out why there would nobody answering the phone.

 

I can see one ticket this morning for RealConnect Calls via H.323 not working when the DNS resolves to 104.214.224.168

 

Do you have the ability to set up a spanned port or Trace the call via the GroupSeries with Wireshark?

 

The numbers for support are:

 

Country Phone Numbers

EMEA

+44 1753 723020

United Kingdom

(0)800 41 00 14

France

(0)800 945 770

Germany

(0)800 9323 400

Russia

8800 1006414 and +7 495 213 1222

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-26-2021 03:21 AM

HP Recommended

thanks for your help Steffen.

 

i've tried also the direct call on 807811157@104.214.224.168

and also a meeting 807811157.1220193485@104.214.224.168

 

But both, " call could not be completed. Please check the number and try the call again"

 

i've found a local support number in belgium 

  • 0800 39202 (BE)

i'm trying to call them

Was this reply helpful? Yes No

‎08-26-2021 03:34 AM

HP Recommended

Hello @Immobel Brussels 

 

there is now an alert https://status.plcm.vc/

 

image

Please work with our support team on this

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-26-2021 03:40 AM

HP Recommended

thanks Steffen.

 

i see the issue is global.

 

we will wait until resolution.

 

thanks for your help and have a nice day

Was this reply helpful? Yes No

‎08-26-2021 03:45 AM

HP Recommended

Hello @Immobel Brussels 

 

It's an Issue in EMEA. Can you dial SIP instead of H.323?

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-26-2021 03:46 AM

HP Recommended

No not able to SIP.

 

we can only use the h323.

 

 

Was this reply helpful? Yes No

‎08-26-2021 05:42 AM

HP Recommended

Hello @Immobel Brussels 

 

I believe we implemented a fix and are monitoring the situation. Can you check on your end?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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