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03-28-2022 03:39 AM
Hi, are there more people which encounter a issue with updating the Studio P5 in Poly Lens Desktop
Updating software progress bar keeps at 0% and a message appears with Software Update failed.
In the background a DFU file has been downloaded.
note: the current firmware is 0192 and the new firmware is 0194
Software has already removed and installed again, but that did not solve the issue.
Updating of other Poly item as headset where successful.
Solved! Go to Solution.
03-28-2022 10:44 AM
can you collect the logs and open a ticket?
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-28-2022 10:20 PM
Greetings from Poly.
We would suggest you install the latest Poly lens desktop app (ver 1.1.13) and try to update the Studio P5.
Hopefully, it should resolve the issue however in case it doesn't then reach out to our technical team & raise a support ticket.
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