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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-29-2021 09:11 AM

HP Recommended

I've successfully added my x50 to lens. It shows the TC8 as a connected device. However, it shows the TC8 as being offline or unavailable.

 

Is there a way to fix this? The TC8 is working fine.

3 REPLIES 3

‎06-29-2021 09:13 AM

HP Recommended

Hello @Sam Bigelow ,

 

Welcome to the Poly Community.


I believe the feature was activated by accident and is not GA as of yet.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
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‎06-29-2021 10:31 AM

HP Recommended

SteffenBaierUK

 

Can you instruct me how to turn it off. I have several more X50 to onboard and it will be confusing to our IT Operations team to see the TC8 offline even though it is connected.

 

Like i said the x50 itself works great and can be managed from lens.

 

Thanks,

Sam

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‎06-30-2021 01:17 AM

HP Recommended

Hi Sam, there is nothing really to "manage" on a TC8 in Lens like your X50. You can edit the device to reflect a Site and/or room. And you can read things like Serial number and Software version.

In the past I manage to get it connected (green) by factory reset the TC8 after removing from Lens (including the X30/X50).

BR.

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