Trio 8500 dialing Teams Audio instead of RealConnect

[Adam_in_DC]

Have a spare 8500 that I'm learning on and have had a hard time getting it to behave like the 8800s - yes they are different, but still.  With Software 5.9.2.7727 EWS deploys but doesn't sync the calendar.  

With 7.1.1.0731 EWS deploys and syncs the calendar and I get the join button, but the join button doesn't scrape the Teams URL - it scrapes the Teams Audio Conferencing number and meeting ID - which is nice in an audio only situation, but I do have a Visual Plus connected that appears to be working.  

My 8800s with 5.9.2.7727 join RealConnect consistently.  

Suggestions?  

[jschertz]

Adam, the Trio 8500 and 8800 are identical in this respect and nothing should have changed between the release versions in terms of parsing RealConnect details from a Teams invite.

I'd recommend opening a support ticket in case there is a bug in 7.1.1 that needs to be identified and fixed.

[Adam_in_DC]

Thanks Jeff.  I bought this used as purely a learning tool.  So it's not covered by any plan.  I would imagine that means I cannot put in a ticket on it.

But, I might do a factory reset and try a different version of software.  And I might kill this mailbox resource and create a fresh one.  Just to start completely over again.