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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-14-2023 05:39 AM

HP Recommended

When I open a device from the inventory, I'm not able to edit the settings of the device.

Stopped working 2 weeks ago. Does anyone have a solution for this?

 

Thanks in advance 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2023 08:38 AM

HP Recommended

the issue was solved by support, kind of bug in combination with the edge B30 and poly Lens. 

View solution in original post

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4 REPLIES 4

‎03-14-2023 06:37 AM

HP Recommended

Hello @Sander Jansen ,

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-14-2023 07:59 AM

HP Recommended

Hi Steffen,

 

thank you for your reply, I have several tickets opened last two weeks without decent support. Can you help me with that?

 

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‎03-14-2023 11:44 AM

HP Recommended

Hello @Sander Jansen 

 

have you got any ticket numbers for me to investigate?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-15-2023 08:38 AM

HP Recommended

the issue was solved by support, kind of bug in combination with the edge B30 and poly Lens. 

Was this reply helpful? Yes No
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