-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- Apps, Services & Software
- Poly Services
- the settings are gone on the device form in Lens

Create an account on the HP Community to personalize your profile and ask a question

03-14-2023 05:39 AM
When I open a device from the inventory, I'm not able to edit the settings of the device.
Stopped working 2 weeks ago. Does anyone have a solution for this?
Thanks in advance
Solved! Go to Solution.
03-14-2023 06:37 AM
Hello @Sander Jansen ,
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-14-2023 11:44 AM
Hello @Sander Jansen
have you got any ticket numbers for me to investigate?
Best Regards
Steffen Baier
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community