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- Re: Can't see video on the other end

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04-12-2017 09:17 AM
I can get audio from the other end but I can't see their video (only the default blue screen appears) on my iPad connected over cellular data. I have tried this on 2 iPads.
I have tried the test number 140.242.250.203 and am able to get both video and audio through H.323 but not through SIP .
I tried connecting to their number through another user's Android phone and was able to get video and audio.
I have connected through a mobile hotspot and can get audio and video.
Why is it that when I connect through cellular on my iPad I can't get video?
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Accepted Solutions
04-12-2017 10:10 AM
Hello tzaqaree,
welcome to the Polycom Community.
If you can connect to the Polycom test sites but are unable to connect to a IP address given to you by a third party most likely they have not forwarded the relevant ports etc.
Please have a look at the Video FAQ in my signature.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

04-12-2017 10:10 AM
Hello tzaqaree,
welcome to the Polycom Community.
If you can connect to the Polycom test sites but are unable to connect to a IP address given to you by a third party most likely they have not forwarded the relevant ports etc.
Please have a look at the Video FAQ in my signature.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
04-12-2017 10:22 AM
Hello tzaqaree,
is this:
- Android or iOS?
- Same version?
- Same network provider / network?
- Same Data Plan?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

04-12-2017 10:48 AM
- iOS but we are having the same problems on an Android device I have tested with. This problem also occurs on the desktop version.
- The iOS and the Android are using the newest version. I'm not sure what version the phone that was working used.
- Same network. Verizon.
- Different Data plans.

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