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- Connected to External Gatekeeper but cannot recieve calls

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Not applicable
11-02-2015 05:55 AM
Hi All,
Using PRM mobile on an Android device (Latest version from Polycom Website).
I have registered to the company Gatekeeper(Cisco VCSExpressway) with both the Internal and external settings.
I am able to dial to our Meeting Room Codecs (Various Polycom & Cisco endpoints) with no problems whatsoever.
I am able to recieve calls when connected using the Internal gatekeeper settings.
I cannot recieve any calls when using the External Gatekeeper settings, even though i am able to make calls.
Can anyone shed some light on this for me please?
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