Google Play sometimes restricts certain hardware variants from Installing the Polycom® RealPresence® Mobile application.
This post was created to gather the relevant information on these tablets or handset only.
Please post the exact Hardware variant and Software Version as text or attached screenshot.
This post is only for officially supported devices, questions to officially unsupported devices should be posted => here <=
To view your Android system version:
>> From your device, touch Settings > About device > Android Version.
------------------------------------------------ Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels. Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN