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- [FAQ] Unable to install on supported device overview post

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01-31-2013 07:47 AM
Hello all,
Google Play sometimes restricts certain hardware variants from Installing the Polycom® RealPresence® Mobile application.
This post was created to gather the relevant information on these tablets or handset only.
Please post the exact Hardware variant and Software Version as text or attached screenshot.
This post is only for officially supported devices, questions to officially unsupported devices should be posted => here <=
To view your Android system version:
>> From your device, touch Settings > About device > Android Version.
Example:
HTC Sensation
T-Mobile UK
Android 4.0.3
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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