How to connect RealPresenceMobile if connected through wifi?

Anonymous · ‎06-02-2013

Dear Sirs,

I've downloaded the RealPresenceMobile app on my iPhone and iPad to make a test and do a video-conference from our Shanghai office with our HQ in Italy where they have installed your Polycom video-collaboration system with an assigned IP address.

Everytime I try to make a call from my iPhone or iPad, using the assigned IP to that device and being under wifi connection, the call cannot be made and it says "Far End unreachable". Same happens on the other side when they try to call my mobile phone.

I have tried using our 3G (and not wifi) and only once it worked for 30 seconds then the line dropped.

Your people told us we should have some problems with our firewall so we updated it and now we have available 4 IP server addresses we could use to call our HQ. But I'd like to know how to make the call if I use my iPad or iPhone, being the only ones to have the Polycom app, because I would need to use the server IP address to call the Polycom system in Italy instead of the pre-assigned IP on my iPhone or iPad. How can I connect to my server IP? This is my problem...is it possible? They told us we don't need to buy the video-collaboration system, but it should already be OK....

Thanks a lot for your help, I hope it is clear.

Best regards,

Gianluca Righetto

Anonymous · ‎07-06-2013

bump

Anonymous · ‎07-25-2013

Hello,

I see we are most likely running into network issue when tiring to make calls work. I would like you to try this. Connect to IP address 96.244.192.118 over your G3 connection. If that works then try it over the wifi connection and let me know what you see.

Anonymous · ‎03-26-2014

I have the same issue on my laptop. I tried to connect to the IP you listed, but I'm sure it's long since dead. Please advise.

SteffenBaierUK · ‎03-26-2014

Hello Henri,

welcome to the Polycom Community.

The community's RPM => FAQ <= contains this post here:

Feb 01, 2013 Question: Is there a way I can make a test call to a Polycom site?

Answer: Have a look at this post => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question