• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Wondering where I can download old Poly Software? Click here for information!
Locked

‎10-09-2017 11:33 PM

HP Recommended

We are having issues with Polycom RealPresence Mobile v3.8 Tablet edition where we will get very low call volume when having SIP calls placed over UDP on the device. We are not seeing this behaviour in version 3.7, as the call volume is all fine but as soon as the device is upgraded to RPM v 3.8, the call volume essentially goes down to like it was turned to 25%.

 

A device this is being used on is a Galaxy Tab S2 9.7" running Android 6.0.1. We have this exact same model and OS combination being used with RPM v3.7 without this issue. 

 

Has anyone experienced this issue or know how to resolve it?

1 REPLY 1

‎10-11-2017 08:16 AM

HP Recommended

Hello TomAU,

welcome to the Polycom Community.

The correct way would be escalating this into Polycom support.

 

Do you use this with any other Polycom infrastructure?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.