Create an account on the HP Community to personalize your profile and ask a question
06-03-2015 02:59 PM
Hello. I have a user who just downloaded the latest version of Polycom RealPresence Desktop. After he connects to our video conferencing bridge via IP (hosted by Glowpoint), we can all see and hear him - but he can only see his "self view". The vendor says that the issue is local on his soft client, but I don't see any way to replicate the issue on my Polycom RealPresence Desktop.
Has anyone seen this behavior before?
10-15-2015 07:04 AM
I have just got my video connection working, apparently there is a problem with NAT auto detect within the settings. I have switched off NAT within Settings - Network and all is now working again. I will manually assign NAT info later.
Hope this helps you as well.
Didn't find what you were looking for? Ask the community