-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- Poly Software
- RP mobile as a standalone H323 device

Create an account on the HP Community to personalize your profile and ask a question

05-17-2019 02:41 AM
Hello Community,
I would like to know how mobile works as a standalone device.
To be more specific,i have set up a RPG500 with NAT and port forward,i can make/receive calls to this device from other RPG's.
But when i try to call this public IP address from the mobile app it is really confusing.
I use mobile data and the call is dropped,i call later again with data and it works.
The same happens using Wi-Fi,i have noticed that i can call the device but when i join to another WiFi the call is dropped.
It is really strange,i can not find out how this pattern works.
Any ideas?
Keep in mind that there is not a port forward/firewall issue,i have double checked it.
The issue is only how the app should work.
Best Regards,

11-23-2019 08:09 AM
Geia sou Sotiri,
with a mobile internet connection it will not work properly if you are not registered to a H.323 gatekeeper or RPP unless you have a SIM card with a public IP.
In many countries like in Cyprus where I am the mobile operators use CGN (carrier grade NAT) and thousands of phones share one public IP.
Same applies to WiFi router's NAT capabilities, e.g. on my FRITZ!Box at home it works fine (just tested with the 3rd party IPs above), on other routers it may not work.
I recommend using a VPN connection to your corporate network from your mobile.
BR
Chris