-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- Poly Software
- Re: Real Presence Desktop 1080p resolution

Create an account on the HP Community to personalize your profile and ask a question

10-25-2016 08:57 AM
Does the Real Presence Desktop software support 1080p resolution ?
Currently using Real Presence Desktop 3.4.1.55261 with Aver VC520 camera but it would appear that video is no higher than 720p.
Regards
Scott Cummings
10-25-2016 08:59 AM
Hello Scott Cummings,
welcome to the Polycom Community.
The Real Presence Desktop does only support 720 at present.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

10-25-2016 09:17 AM
Thanks for that, To be honest I don't think we are even getting 720p after talking to my collegues in IT Support, Is there a way to force it to use 720p output either in the registry or some configuration file ?
Thanks
Scott Cummings