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‎10-25-2016 08:57 AM

HP Recommended

Does the Real Presence Desktop software support 1080p resolution ?

 

Currently using Real Presence Desktop 3.4.1.55261 with Aver VC520 camera but it would appear that video is no higher than 720p.

 

 

Regards

 

Scott Cummings

 

2 REPLIES 2

‎10-25-2016 08:59 AM

HP Recommended

Hello Scott Cummings,

welcome to the Polycom Community.

The Real Presence Desktop does only support 720 at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
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‎10-25-2016 09:17 AM

HP Recommended

Thanks for that, To be honest I don't think we are even getting 720p after talking to my collegues in IT Support, Is there a way to force it to use 720p output either in the registry or some configuration file ?

 

Thanks


Scott Cummings

 

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