Create an account on the HP Community to personalize your profile and ask a question
09-20-2017 09:41 AM
When I establish a Connection from a public GSM Network using a GSM/G4 Modem with my RDP Client (Version 3.8.0) to Group 500 which is connected without a firewall to the internet, the Connection will be dropped within exact 8 seconds on the RDP side and no Video will transmitted only Audio is still working. This happens only when calling from a public GSM Network. When I connect over Wifi /DSL Network over the internet to the same group 500 everything works.
Hope that some will able to help
Thanks in advance.
09-20-2017 11:40 AM
welcome to the Polycom Community.
Is this SIP or H.323 ?
Can you get a wireshark trace of this?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community