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‎01-09-2018 05:30 PM

HP Recommended

When receiving a call on the Polycom RealPresence Mobile app, (running the latest software 3.8) it does not ring. There is no audible alert, or sounds to notify me of an incoming call. Furthermore, if the phone is locked no notification alert appears until the phone is unlocked. In addition to this, unless the app is opened I am not aware of an incoming call. 

Any recommendations? 

3 REPLIES 3

‎01-10-2018 01:04 AM

HP Recommended

Hello @grassivj,

welcome to the Polycom Community.

How about some details about the hardware you are running this application on?

 

  • Apple or Android ?

  • What Software Version on the OS?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-10-2018 06:34 AM

HP Recommended

Steffan,

I am running the app on an Apple, IOS 11.2.1.

I noticed there is not even a feature within the app to turn sound on / off.

Look forward to hearing from you-

Was this reply helpful? Yes No

‎01-10-2018 07:20 AM

HP Recommended

Hello @grassivj,


Running RPD 3.8-68330 on my iPhone 8 with iOS 11.2.2 alerts me audible if the app is running in the background like this:

 

image

 

I am using RPD with Polycom infrastructure but the same is applicable in the free mode.

 

If this does not do this for you please open a support case via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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