RealPresence Desktop content sharing

Anonymous · ‎04-04-2016

When i do Content sharing over My RealPresence Desktop client ,the far site does not see my video. He sees his self view instead . Can this be corrected?

SteffenBaierUK · ‎04-04-2016

Hello amorde,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

In addition is this a standalone edition or subscribed to a RPRM for example ?

Does this work with other people and only fails with this one individual?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-13-2016

Hi.

I'm using Realpresence Desktop on my Windows 7 PC. RPD is on the latest version: 3.5.1.61139.

The issue I have with content sharing is that the icon doesn't show up at all as you can see on the attached screenshot.

ALready unistall and install again and the issue is the same.

Any idea?

Thaks

Paulo Coito

SteffenBaierUK · ‎05-13-2016

Hello Paulo Coito,

welcome to the Polycom Community.

The button on the right (three dot's) needs to be clicked to expand:

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-18-2016

Hi Steffan.

Thank you for your answer.

I know the way to find the content share button, but what happens is that in some situations it doesn't appear,

I'm trying to find a pattern and seems to me that the Content Share Button desapears when the RPD is in individual account (trial version) and with only SIP activated. If I repeat the test, with H.323, it works fine.

Any Idea?

Thanks,

Paulo

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