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‎10-20-2015 12:26 AM

HP Recommended

RealPresence Mobile latest v3.4.2 does not work after upgrade from android 5.1.1 to 6.0 on Nexus5.

I tried to uniinstall RealPresence Mobile and re-install it. But when I tap it, still "Unfortunataly, Video has stopped." message displayed.

When will RealPresence Mobile support android 6.0?

Thanks and regards,

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2015 01:38 AM

HP Recommended

Hello Lisa,

The Real Presence Mobile release notes would list what Version of the Android OS is supported. Please check the release notes to verify and if it is not a supported version please await any newly posted versions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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3 REPLIES 3

‎10-20-2015 01:38 AM

HP Recommended

Hello Lisa,

The Real Presence Mobile release notes would list what Version of the Android OS is supported. Please check the release notes to verify and if it is not a supported version please await any newly posted versions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-20-2015 02:52 AM

HP Recommended

Hi Steffen,

 

Thank you for the information!

I am waiting for new software.

 

Thanks,

Was this reply helpful? Yes No

‎01-27-2016 08:25 PM

HP Recommended

I confirmed that RealPresence Mobile latest version 3.5-59582 works fine with Android version 6.0 on Nexus5.

 

Thanks,

Lisa

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