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‎07-09-2021 02:50 AM

HP Recommended

Hi everyone,

 

My iphone:

+) OS: 14.6

+) App version: 3.11.4-342684

 

When i call video from iOS to Anywhere (DMA, MCU, 1 Endpoint Mobile other iOS or Android, RP Desktop) can be crashing (and call it the opposite), it not happened when call audio only.

I'm sure it's not my Wifi network problem.

 

Do you have a solution?

 

Thanks all.

4 REPLIES 4

‎07-09-2021 03:13 AM

HP Recommended

Hello @Nessi VN ,

 

Welcome to the Poly Community.


What iPhone are you using? There is a similar sounding issue I found internally when using an iPhone SE

 

This would need to come into our support organization. Please mention 32216982 when raising a case

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-09-2021 03:22 AM

HP Recommended

I testing on iPhone 6s, 7, 8 even iPhone 12 same issue.

Was this reply helpful? Yes No

‎07-19-2021 06:33 AM

HP Recommended

No one is in a similar situation as me. I think it's due to the new iOS version coming from Apple. Please help me!

Was this reply helpful? Yes No

‎07-19-2021 06:44 AM

HP Recommended

Hello @Nessi VN ,

 

This would need to come into our support organization within your region.

 

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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