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- UNABLE SIGN IN THROUGH RPM FROM EXTERNAL NETWORK

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01-17-2017 09:10 PM
Hi,
On mobile data network,i have started the RPM and when i am doing sign in and putting the ip address of my RPAD ,it says unable to connect to server
my RPAD version is 4.01 and RPM version is on 3.7
i am able to login from RPD desktop from external through RPAD public ip address
Kindly let me know any configuration changes which i need to do
Regards,
02-02-2017 06:14 AM
Hello smanoj,
welcome back to the Polycom Community.
You would need to figure out of the RPM app can actually connect via the mobile network to your RPAD's external IP.
Most likely your Mobile provider blocks the traffic.
Not sure what connection you are utilizing from your RPD but seems not the same as RPD.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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