• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-17-2017 09:10 PM

HP Recommended

Hi,

 

On mobile data network,i have started the RPM and when i am doing sign in and putting the ip address of my RPAD ,it says unable to connect to server

 

my RPAD version is  4.01 and RPM version is on 3.7

 

i am able to login from RPD desktop from external through RPAD public ip address

 

Kindly let me know any configuration changes which i need to do

 

Regards,

 

 

1 REPLY 1

‎02-02-2017 06:14 AM

HP Recommended

Hello smanoj,

welcome back to the Polycom Community.

 

You would need to figure out of the RPM app can actually connect via the mobile network to your RPAD's external IP.

 

Most likely your Mobile provider blocks the traffic.

 

Not sure what connection you are utilizing from your RPD but seems not the same as RPD.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.