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‎01-26-2017 05:44 AM

HP Recommended

Hello,

 

I have desktop and tablet versions of Polycom RealPresence. I need to connect from the tablet to PC. But when I connect I see only picture from a local device eather on tablet and PC.

 

PC has Windows 7 x64 and RealPresence of version 3.7.0, antivirus and Windows Firewall is off. Tablet is ASUS ZenPad 8.0 with Android 6.0.1 and mobile connection.

 

Also PC in the corporate network with the firewall of Kerio. It has a rule for a port forwarding (screenshot at the attachment; and the second screenshot shows all ports).

 

I can succesfully connect from another PC to my PC with this firewall settings. Which changes I should make to do video calls from the tablet to the PC?

2 REPLIES 2

‎02-01-2017 11:52 PM

HP Recommended

any suggestions where else i can find help?

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‎02-02-2017 06:06 AM

HP Recommended

Hello awrow,

welcome to the Polycom Community.

Do you have any other Polycom infrastructure or just RPD / RPM?

 

You would need your local network team to setup a wireshark trace on the tablet and the other end of the WiFi to see where you drop the packets.

 

This is a firewall / network issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
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