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‎11-07-2012 12:01 AM

HP Recommended

couldnt see the video on galaxi when connecting to HDX4000.

Galaxi Version 4.0.4

HDX 4000 Software version 3.0.5

 

6 REPLIES 6

‎11-07-2012 02:39 AM

HP Recommended

Hello Saleem,

welcome to the Polycom Community.

  • Is this Galaxy Tab registered to any Polycom CMA or RPMM or is this just a H323 call?

  • Are there any firewalls in your network if this call is made via a local WiFi or is this a public WiFi or 3G call?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-07-2012 08:01 AM

HP Recommended

dear Steffen,

 

  •   NO , H323 call direct from Galaxi to HDX4000 and RMX. 
  •  connected via local wireless access point on the same LAN. 

Note , Telepresence Software  connected on the same setup and it is works perfect .

 

 

many Thanks

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‎11-07-2012 08:09 AM

HP Recommended

Hello saleem,

I recommend a Wireshark trace via a spanned Port on the HDX side and compare the traffic coming from the RPM and a Telepresence.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-11-2012 06:25 AM

HP Recommended

HI steffen,

 

please note that when we connect relpresence to HDX 4000 , in the digonistices page we found the TX video format is QVGA and no received video format ( video on Galaxi).

 

when connect Telepresence  to HDX 4000 we can see in the dignostics page both Both video formate SIF in TX and CIF in RX .

 

regards  

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‎11-11-2012 07:34 AM

HP Recommended

Hello Saleem,

 

the Tablet limitations or capabilities are all listed in the latest Release notes.

 

Currently the Software is 1.3.1 and the release notes are => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-29-2012 02:34 PM

HP Recommended

Hi, i´m try to install realpresence MOBILE in a samsung tablet but in the "play store" when dowload the aplicattion says " Your device isn´t compatible with this version" and i dont use the aplicattion, please help me about this.

 

the device features are:

 

SAMSUNG GT-P5100 

ANDROID VERSION 4.0.3

KERNEL VERSION 3.0.8-365113-USER

 

By.

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