My Printer (HP Smart Tank 615) is not printing black

[Mike222221]

My Printer (HP Smart Tank 615) is not printing black. please help

[Jay_G24]

Hi @Mike222221

Welcome to the HP Support Community

 I'd like to help!

I understand you are unable to print in black.

To assist  better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

On the printer control panel, swipe left, and then touch Setup .

Touch Tools, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted.  

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