• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 4500 Series
Microsoft Windows 10 (32-bit)

The printer shows that it has an adequate amount of ink in each cartridge but it only wants to print half of the lines of text. However the top two inches of the page print correctly. What could be causing this? I would appreciate any helpful feedback. Thank youWIN_20210829_18_35_20_Pro.jpg

2 REPLIES 2
HP Recommended

When the printer is unused for a longer period ink dries and you get print like yours.

 

Replace the black ink cartridge with a new one and the printer will print fine again.




My profile on LinkedIn

HP Recommended

I tried a trick i found online. If the cartridge is old you can soak the part that emits the ink in really hot water and wait until you see the ink coming out and then pull the cartridge out. I tried it and it actually worked. I still have a half full cartridge.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.