Envy 6455 Printing Crooked, cut off, and jams with cardstock

[Emmacdc220]

My Envy pro 6455 has started jamming every time I try to print on cardstock-- previously no issues. I cleaned the rollers, checked the tray, reset, etc... and nothing fixed it. While it will print on regular paper, it now prints crooked/skewed and it cuts off the top of the image/text. I did the alignment page (which also printed crooked so how does that help??), cleaned and aligned cartridges, reset again....nothing helps. The printer is fairly new and I don't print that much so it's not like its old and needing to be replaced. What can I try??? Virtual assistant couldn't come up with anything that actually applied, and I'm out of warranty by a couple months. 

[sandytechy20]

@Emmacdc220

Welcome to the HP support community.

I understand that you are getting a paper jam error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

And if the issue still persists, this could be a hardware issue and this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Angela78]

I have the same history and issues with Envy 6230, worked fine in the beginning, now it only prints straight on common paper, when printing on cardstock the page is crooked on one side and cuts off a few margin on the top.

How did you resolve this?

Thank you!