HP OfficeJet 8740 Ink Jet Cartridge Carriage is Jammed

[MK193]

HP OfficeJet 8740 Ink Jet Cartridge Carriage is Jammed, I have followed the instructions to check for paper jams and then shutdown and unplug the printer but the carriage stays jammed to the right.  I have tried to move it but it is stuck, I noticed the black ink cartridge appears to be "out" and does not want to click into place inside the cartridge sleeve.  I just joined the Instant Ink program and the Black ink and the Magenta ink are my old cartridges that I was using until they ran out of ink, I installed the new Yellow ink cartridge over the weekend and the printer was operating as normal but after I changed the Cyan cartridge today the carriage has not moved.  Any recommendations?  

[sandytechy20]

@MK193

Welcome to the HP support community.

I understand that you are getting a carriage jam issue on your printer, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue,

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.