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HP Recommended
HP Color LaserJet Pro MFP M477fdw
Microsoft Windows 11

Recently tried to print to a 3" x 5" index card, using tray 1 (Manual Feed).  The printer ate the card, but nothing came out.  Could not find it anywhere, opening every portion of the printer I could.  It printed a couple more (letter) items, then went to persistent "Jam in tray 2" message.  I finally tried "turn off -- power off for 1 minute -- turn on", and did not see the tray 2 jam message.  Attempting to print a supplies page hung up with a new paper jam message; but now, when I opened the rear panel, the index card was there, and I removed it. Seems problem fixed.  But now, does anybody know, offhand, where I can find what media sizes are acceptable to this printer?  Thanks.

1 REPLY 1
HP Recommended

@Tom_Fagedes 

 

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CF379A HP Color LaserJet Pro MFP M477fdw

Media Size (facet)A4; Letter; B5; Legal
Media Size, ADFLetter; Legal; A4; custom sizes 102 x 152 to 216 x 356 mm
Media Size, Tray 1 (metric)A4, A5, A6, B5 (JIS), B6 (JIS), 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm), 10 x 15 cm, Oficio (216 x 340 mm), postcards (JIS single, JIS double), envelopes (DL, C5, B5)
Media Size, Tray 2 (metric)A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double); envelopes (DL, C5, B5)
Media Size, Tray 3 (metric)A4; A5; A6; B5 (JIS); B6 (JIS); 16K (195 x 270 mm, 184 x 260 mm, 197 x 273 mm); 10 x 15 cm; Oficio (216 x 340 mm); postcards (JIS single, JIS double)
Media Sizes Custom (imperial)Tray 1: 3 x 5 to 8.5 x 14 in; Tray 2, optional Tray 3: 3.94 x 5.83 to 8.5 x 14 in
Media Sizes Custom (metric)Tray 1: 76 x 127 to 216 x 356 mm; Tray 2, optional Tray 3: 100 x 148 to 216 x 356 mm
Media Type and Capacity ADFSheets: 50 uncurled
Media Type and Capacity Tray 1Sheets: 50; envelopes: 5
Media Type and Capacity Tray 2Sheets: 250; envelopes: 10
Media Type and Capacity Tray 3Sheets: 550
Media TypesPaper (bond, brochure, colored, glossy, letterhead, photo, plain, preprinted, prepunched, recycled, rough), postcards, labels, envelopes
Media Weights Supported, ADF (imperial)16 to 24 lb
Media Weights Supported, ADF (metric)60 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)Tray 1: 16 to 47 lb (up to 52 lb with HP Color laser glossy photo papers); Tray 2: 16 to 43 lb (up to 47 lb with postcards, up to 52 lb with HP Color laser glossy photo papers); optional Tray 3: 16 to 43 lb (up to 47 lb with postcards, up to 40 lb with HP Color laser glossy photo papers); Automatic duplexer: 16 to 43 lb
Media Weights Supported, By Paper Path (metric)Tray 1: 60 to 176 g/m² (up to 200 g/m² with postcards and HP Color laser glossy photo papers); Tray 2: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 200 g/m² HP Color laser glossy photo papers): optional Tray 3: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 150 g/m² Glossy media); Automatic duplexer: 60 to 163 g/m²
Media Weights Supported, Tray 1 (metric)60 to 176 g/m² (up to 200 g/m² with postcards and HP Color laser glossy photo papers)
Media Weights Supported, Tray 2 (metric)60 to 163 g/m² (up to 176 g/m² with postcards, up to 200 g/m² HP Color laser glossy photo papers)
Media Weights Supported, Tray 3 (metric)Optional Tray 3: 60 to 163 g/m² (up to 176 g/m² with postcards, up to 150 g/m² Glossy media)

 

 

References / Resources

 

Important "how-to" Documents

Category How-to > Topic Print > Subtopic Instructions & Settings

 

HP LaserJet, HP OfficeJet Enterprise, HP PageWide Enterprise - Select the paper size (Windows) 

Includes section Create a custom paper size

 

HP LaserJet Printers - Print Media Guide

 

 HP Color LaserJet Pro MFP M477 - User Guide

Chapter 2 - Paper Trays - Starting on Page 15

 

Product specifications

 

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Color LaserJet Pro MFP M477fdw 

 

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Dragon-Fur

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