7740 White screen

[SGARZON]

I have an HP OfficeJet Pro 7740 series and the screen is completely white. I have tried to reset it by unplugging for 2-3 minutes, pressing the power button and plugging it back but nothing happens. I assume it's a bad screen.

I found a refurb one but don't know how complicated it is to replace it, can someone help?

thanks,

Sam

[praveen196]

@SGARZON Welcome to HP Community!

I understand that the HP OfficeJet Pro 7740  screen is blank.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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