CODE ERROR

[SIPAN]

PROBLEMA HP 4650 CODICE DI ERRORE 0X83C0002A NOS_LOADER_APP: COME RIPRISTINARE?

[rick-s · Accepted solution]

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Thank you for your understanding

[SIPAN]

PROBLEM HP 4650 ERROR CODE 0X83C0002A NOS_LOADER_APP: HOW TO RESTORE? THANK YOU

[Kumar0307]

@SIPAN

Welcome to the HP Support Community!

Resetting the printer and checking for any paper jam may resolve this issue, let us try the below steps : 

Step 1: Reset the printer

1. While the printer is ON, remove the cartridges.
2. Remove all the papers in the tray. Close the tray.
3. While the printer is ON, unplug the power cord from the back of the printer.
4. Power Off the Wireless router.
5. Wait for 60 seconds.
6. Plug in the power cord to the printer.
7. When prompted, install the cartridges.

Step 2: Check if there is a paper jam in the printer

       Follow step 1 from this link

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SIPAN]

THANK YOU BUT IT DOES NOT WORK. THE PRINTER SHOULD BE BLOCKED AND THE FIRMWARE CAN NOT BE RETRIEVED. THE CODE OF BLOCK AND THIS: CODE 0X83C0002A NOS_leader_APP THE LIGHTS FLASH BUT THE DISPLAY DOES NOT WORK TO THE TOUCH.

[Kumar0307]

@SIPAN

Since these steps did not work, we will have to do a Factory reset on the printer, I will send you a private message with the steps to follow, please check your inbox.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SIPAN]

managed to do - menu - (next) until semi reset - but when restarting it still presents the problem. if I go into reflash 12345 the usb cable is detected by the pc. but I can not reinstall the software because it can not find the printer. the display shows mfg - reflash - audit and menu -

[Kumar0307]

@SIPAN

If the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the chat or get phone number options based on your preferences.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SIPAN]

thanks for the support, but considering the costs of repair and that of a new printer, it makes me think of the second option.