Cannot connect to wi-fi

[mmets228]

Cannot connect to wi-fi and my computer cannot find the printer.  I changed my modem/router today.

[Sneha_01]

Hi @mmets228 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've recently changed your modem/router, it's possible that your devices (including your computer and printer) need to be reconnected to the new network. Here are some steps you can follow to troubleshoot:

1. Check Wi-Fi Connection:

• Ensure your computer is connected to the correct Wi-Fi network. Sometimes, after a modem/router change, your computer might still try to connect to an old network or a different one.
• Open your Wi-Fi settings, disconnect from the current network, and then reconnect to the correct Wi-Fi network (use the new network name and password).
• Double-check that the modem/router is broadcasting the Wi-Fi signal. You can do this by looking at the router’s lights. The Wi-Fi light should be solid or blinking. If it’s not on, you may need to check the router’s settings to make sure the Wi-Fi is enabled.
• If you have dual-band Wi-Fi (2.4 GHz and 5 GHz), ensure your devices are compatible with the band you've selected.

2. Check Printer Connection:

Re-connect Printer to Wi-Fi:

• If your printer is wireless, you may need to reconfigure it to connect to the new Wi-Fi network. This can usually be done via the printer's control panel.On most printers, you can access the Wi-Fi settings in the "Network" or "Wireless" menu on the printer's screen. Look for an option like "Wi-Fi Setup Wizard" and follow the prompts to reconnect the printer to the new Wi-Fi network.

Printer's IP Address:

• Once the printer is connected to the new Wi-Fi network, it should get a new IP address. You may need to update the printer's IP address on your computer to be able to print.You can usually find the printer’s IP address by printing a network configuration page from the printer's settings menu.

3. Restart Devices:

• After making changes, it’s always a good idea to restart your devices:
  • Restart your computer and try reconnecting to the Wi-Fi.Restart your printer to ensure it recognizes the new network.

4. Troubleshoot Your Computer’s Wi-Fi::

• On Windows, go to Settings > Network & Internet > Status, and click on "Network troubleshooter". This can help diagnose and resolve Wi-Fi connection issues.

5. Check for Software or Driver Issues:

• Update Drivers:
  • If your computer can’t find the printer, make sure you have the latest printer drivers installed. Visit the manufacturer’s website to download and install the latest drivers.
• Add Printer Manually:
  • You might need to manually add the printer on your computer if it’s not automatically detected. On Windows, go to Settings > Devices > Printers & Scanners > Add a printer or scanner, and follow the steps to add the printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support