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‎05-05-2022 01:42 AM - edited ‎05-05-2022 04:43 AM

HP Recommended
Product: HP DeskJet 3630
Operating System: macOS 12.0 Monterey

Hey!

Can you also pm me the solution for this question.
My model no. is: SNPRH-1501

Thanks!

Category:
4 REPLIES 4

‎05-05-2022 04:48 AM - edited ‎05-05-2022 04:49 AM

HP Recommended

@Betty0610

maybe you can send me the PM ?

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‎05-08-2022 05:40 AM

HP Recommended

@Anyomy

 

Welcome to the HP Support Community.

 

I'd love to help.

 

I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎05-14-2022 03:16 AM - edited ‎05-14-2022 03:17 AM

HP Recommended

So, I've tried your solution you sent me. Something happened and the printer made some mechanical noise.
But still, when I open the printer website I have to enter a user name and password (basic authentication).

Basic Authentication Deskjet 3630Basic Authentication Deskjet 3630

I cannot access important settings, e.g. factory reset. I cannot use it myself or even sell it like that...

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‎05-16-2022 02:25 AM

HP Recommended

Is the firmware upto date?


I am an HP Employee

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