Deskjet 2721 initial WiFi set-up crashes

[Csabaicsaba]

My printer was in operation for a long time, without any connectivity issue. Now my router has been replaced and I need to re-run the setup of the printer. The set-up process crashes in step Nr2 "Preparing the printer" no matter if it is done from a cell-phone or a laptop. Tried it many times. Attached are some screenshots and the product number for reference. Is there a way to get around this?

[BeemerBiker]

Just do the Wi-Fi reset then connect, no need to install drivers.

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

Reset the 2720

• Disconnect the power cable while the printer is on.
• Press and hold the power button and cancel button together and plug the power cable simultaneously.
• Continue to hold for 20 seconds and let go the buttons and allow the printer to initialize

Wi-Fi reset video for 2710, 2720, 2721, 2722, 2723, 2724, 2732, 2742, 2752, 2755

Wi-Fi direct video 2722

2723e Wi-Fi setup video

The WPS or pushbutton setup may be easier and does not use a smartphone. See page 22
https://h10032.www1.hp.com/ctg/Manual/c07043348.pdf

Full feature software Feb 2022

Deskjet reference 2720 2723 2721

Let me know if a problem

[Csabaicsaba · Accepted solution]

Thanks for answering. The set-up via HP-Smart app is still not working. BUT, the third method which is called "Use the control panel with WPS" in the referred manual worked! Thank you!