Easy start cannot obtain software information

[mg315]

I have installed HP Easy Start. It recognizes my printer, but in the next step, it cannot install the necessary software. I get the message "Cannot obtain software information" because HP Easy Start "Cannot connect to server." I reinstalled the software, restarted the computer and the printer, and my WiFi connection is fine. Thank you for the help!

[Dipu-Roy]

Problem- 'Easy start cannot obtain software information'

Product: Deskjet 2135

Operating System: MacOS 10.15 Catalina

By looking into my HP Easy Start.log file, it seems like HP Easy Start application was trying to reach https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=bd&client=hp-quick-start&ModelName=...  but couldn't establish a connection.

From log -

2020-8-24 10:53:28 GMT 6.0 <Warning>: [LKNetworkHTTPStream] - Network stream did report the error: Error Domain=NSOSStatusErrorDomain Code=-9806 "errSSLClosedAbort: connection closed via error " UserInfo={_kCFStreamErrorCodeKey=-9806, _kCFStreamErrorDomainKey=3}

2020-8-24 10:53:28 GMT 6.0 <Error>: [OSPSWLSComponentsLoadingOperation] - Server request status: 0, error Error Domain=com.hp.ledmkit.inputstream.error Code=1 "(null)" UserInfo={NSUnderlyingError=0x600002730990 {Error Domain=NSOSStatusErrorDomain Code=-9806 "errSSLClosedAbort: connection closed via error " UserInfo={_kCFStreamErrorCodeKey=-9806, _kCFStreamErrorDomainKey=3}}}, request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=bd&client=hp-quick-start&ModelName=..., time zone: GMT+6

[cstlzb]

Product: HP Color LaserJet Pro M479fdw

2020-8-24 16:35:2 GMT 2.0 <Error>: [OSPSWLSComponentsLoadingOperation] - Server request status: 0, error Error Domain=com.hp.ledmkit.inputstream.error Code=1 "(null)" UserInfo={NSUnderlyingError=0x600000d50c30 {Error Domain=NSOSStatusErrorDomain Code=-9806 "errSSLClosedAbort: connection closed via error " UserInfo={_kCFStreamErrorCodeKey=-9806, _kCFStreamErrorDomainKey=3}}}, request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=gb&client=hp-quick-start&ModelName=..., time zone: CEST

This is quite annoying as there doesn't seem to be another possibility to download the needed driver directly manually.

[EugeneMF]

I have the same issue:

2020-8-24 16:5:27 GMT -4.0 <Warning>: [LKNetworkHTTPStream] - Network stream did report the error: Error Domain=NSOSStatusErrorDomain Code=-9806 "errSSLClosedAbort: connection closed via error " UserInfo={_kCFStreamErrorCodeKey=-9806, _kCFStreamErrorDomainKey=3}
2020-8-24 16:5:27 GMT -4.0 <Error>: [OSPSWLSComponentsLoadingOperation] - Server request status: 0, error Error Domain=com.hp.ledmkit.inputstream.error Code=1 "(null)" UserInfo={NSUnderlyingError=0x600003122f40 {Error Domain=NSOSStatusErrorDomain Code=-9806 "errSSLClosedAbort: connection closed via error " UserInfo={_kCFStreamErrorCodeKey=-9806, _kCFStreamErrorDomainKey=3}}}, request: https://h20614.www2.hp.com/ediags/solutions/software/v3?lc=en&cc=us&client=hp-quick-start&ModelName=..., time zone: EDT

[captaindan]

I have the same issue...M277dw that I'm having to reset the print system and reinstall everything thanks to major issues, and now I can't even download the software. I've also ensured that Rip 2M is enabled in my router, and have opened UDP port 427.

No luck. Printer is a paperweight as of now. HP is unbelievable.

[PeterF2020]

I also have the same issue on a brand new MacBook Pro - Catalina 10.15.6 - the printer is a HP m277dw.  "Easy Start" finds the printer on the network, but then I get "Cannot connect to server" and then "Cannot obtain software information".  Also does the same for a M475dw on a different network and different MacBook Pro (also on 10.15.6).   Yes, of course my internet connection is working - how else could I be posting this message?  Will someone from HP please comment on this ASAP?  Many thanks!!

[PeterF2020]

This is the message received.  I need to install the driver to get the scanner working - urgently!  Please help!

Note: even dragging a JPEG file here does not display it correctly!  What is wrong with HP?

[PrintProblema]

Exact Same issue. I've been grappling with it for 2 days now. Cannot get printer to work. Brand new Color LaserJet Pro MFP M479fdw. HP Please Help ASAP! Can't print anything!

[PrintProblema]

UPDATE: This printer can be configured manually on MacOS. Although it's not really documented in the manual it is a fairly easy process. I had to call support to figure this out.

[Afif1]

Please can you tell me? Thanks in advance.