Endless "Connecting to a service"

[NoAliasFound]

I can print from my HP PC to with my HP Printer but when I want to scan, HP Smart ask me to SignIn and I'm stuck with "Connecting to a service" windows

Why the hell I need to connect ?????
This application is so complex that it des not even work with HP PC.

[Gaya1239]

Hi @NoAliasFound ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It's frustrating to encounter issues with your printer and scanning software. The "Connecting to a service" message typically suggests that the HP Smart application is trying to establish a connection with the necessary services to enable scanning functionality. Here are few steps you can try to resolve the issue:

Check Internet Connection: Ensure that your computer is connected to the internet. The HP Smart application might need an internet connection to authenticate your account and access the necessary services.

Update HP Smart: Make sure you have the latest version of the HP Smart application installed. Go to the Microsoft Store on your Windows 11 PC, search for HP Smart, and check for updates.

Sign In to HP Smart: If you are not signed in to your HP account within the HP Smart application, try signing in. This is often required to access certain features, including scanning.

Firewall/Antivirus Settings: Check your firewall and antivirus settings to ensure they are not blocking the HP Smart application from connecting to the necessary services. Sometimes security software can interfere with the communication.

Reinstall HP Smart: Uninstall the HP Smart application from your computer and then reinstall it. This can help in resolving any corrupted files or configuration issues.

Alternative Scanning Methods: If the HP Smart application continues to pose challenges, you can use the built-in scanning functionality provided by Windows. Open the Windows Scan app or use the scanning features within the printer settings on your computer.

I hope this helps. 

Take care and have a good day.

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