HP 4500 Envy Printer does not print

[richarda1]

I've tried everything and the printer prints nothing but a blank page. Do I need to update drivers? Thanks.

[puffers99]

They upgraded my Cable and put a new modem in. Now my printer wont work. I uninstalled it and reinstalled it. still doesnt work. It says printer status...error. it will make copies.

[Rainbow23]

Hi @richarda1,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing print quality issues with your HP Envy 4500 All-In-One Printer.

Please follow the steps listed below to clean the cartridges.

1. Load plain white paper in the tray.

2.  Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

3. In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Clean Printhead to start the cleaning tool.

4. Review the Print Quality Diagnostic page that prints for defects and any instructions to resolve the issue. Run up to two more cleaning cycles, if necessary.

You may also follow the steps from this document. (Click on the word document to open the web page). 

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @puffers99,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is your printer HP 4500?

Are you not able to connect to your new wifi?

Or are you not able to print scan and copy?

Do you get an error message when trying to connect to the Wi-Fi?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.