HP Inkjet Pro 9025 scan to network drive problem

[Elliott32224]

I am installing a new Inkjet Pro 9025 to replace my Inkjet Pro 8620, which scans perfectly to my network drive. Using the exact same information for the 8620 for my 9025, I cannot scan to my network drive ("cannot connect"). The 9025 has the latest firmware. The same issue occurs either with an ethernet connection or a wireless connection to my LAN. Scan to USB drive works. Would appreciate help to resolve this problem. Thanks. 

[Dragon-Fur]

@Elliott32224 

The instructions for this as explained in the User Guide (Page 14) are pretty straight forward, though they do not cover all possible uses of the "Scan to Network Folder" setups.

Fortunately, your new printer also supports Digital Filing (good choice).

If you have not done so, you may use the Embedded Web Server (EWS) to set up / edit / test Scan to Network.

Included in the sample later in this message...

• Because I am actually scanning to a remote network location and not my local computer, I have opted to use the IP address of that device instead of the system name.  If you have not done so, try using the IP address of the network device.  In particular, if the "network" device is not a Windows computer, this may be necessary. (Windows does not typically use the hosts file and (so) may not translate system names across your network).

Other informational bits...

• Both printer and remote device are on the same network.
• Remote folder is "Shared" for Read/Write to everyone (set according to the rules on that device for accounts / sharing).
• In this case, the remote network shared device is also mounted / mapped on the local computer (also on the same subnet and where EWS is issued, for example). 
• The network device is mounted / mapped on the local computer via the IP address of the remote device.  A userid and password have been provided as login credentials to allow access to the remote folder used to save the scans.

Example -  Embedded Web Server (EWS) - Scan to Network Profile

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Scan to Network Folder > Network Folder Setup

EWS_9025_Scan-to-Network-Folder_1

Example - Windows - Mounted / Mapped Network Drive

Map_Network_Drive_2A

Will that help?

Unknown - the printer "can do this", so that is the good news.

What else?

Recheck / Restart all connection points

The connection issue is perhaps somewhere in the way the remote device is mapped, there might be a missing or incorrect userid/login credential, or there are permission problems.   Tthe printer is not "you"; it requires a profile with credentials to be able to talk to (write to) your computer and shared folder or the remote storage device.

Positive everything is correct?

You might just need to restart everything on the network, including the router.

Method - Create TCP IP port

Switch the printer to a TCP/IP port - might just be a port issue.

Example:

How-to “Create TCP Port” Contributed by greenturtle

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel > icon view > Devices and Printers > Right-Click on the printer > Left-Click Printer Properties > Select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer

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We are a world community of volunteers dedicated to supporting HP technology

[Elliott32224]

Thank you for taking the time to provide me with all these possible solutions to my problem.  Everything that you suggested was tried or was already set up as you suggested with no solution. I will try the TCP IP Port approach and I will let you know. I still am puzzled why scanning to the network drive works perfectly for my old HP Inkjet Pro 8620, but not for my new HP Inkjet Pro 9025. Also, I can scan to my computer and I can scan to my DropBox location, but I can't scan to my local hard drive. In the EWS set up for the network drive with trying all permutations of name of the device (e.g., LAN IP address), yields the same result: "Network error. Check the printer's network connection and try again." 

[Dragon-Fur]

@Elliott32224 

You are welcome.

Well, you know, we have to add the how-to information - we never know what people have done.  Smiling.

Now for something completely obscure (by most standards).

If you have disconnected the old printer -- and do make sure it is actually "removed" from Devices and Printers, for example..

If you have replaced the old printer with the new printer on the network,

If the new printer is using the same IP address as the old printer,

Log into your router and make sure the IP address / Mac Address pair is correct / matched for the new printer.

Why?  If the old printer IP Address / Mac Address pair is listed in the router, (short version) things do not work as expected.

Simply remove the old IP / Mac pair - restart the router - wait for it to fully boot.

I would guess the issue is permission based (duh, useless) - 

New printer is smarter than the old printer - generally Windows 10 likes this printer better (in my experience).

That said, maybe printer is not happy with the account for any reason (as opposed to "some" reasonable excuse for refusing to work).

• Create a new account on the computer, edit it and change it to an "administrator" account type.

For this test, it does not matter whether the account is local or Microsoft login - local is fine.

Give the account a password you can type and remember - this is a test account - you don't want it wide open, but it is not going to be used as a rule, so use reasonable password... The advantage - you now have another doorway into your computer if your main account locks you out (it happens).

• Log into the new account,
• Create a new folder - set the permissions open (read / write) for all - the usual Shared folder setup.
• Log out
• Log into your main user account that includes admin privileges
• Open EWS
• Set up a Scan to Network profile to the new account / shared folder.  Try both "mypc" name and the IP address to the shared folder - the IP address method matters less here than if you are using a network attached storage (NAS) unit, for example.
• Test the profile

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We are a world community of volunteers dedicated to supporting HP technology

[Elliott32224 · Accepted solution]

Well, it appears to be that my new, "smarter," HP 9025 is not as smart as my old HP 8620 MFP. 😁 My NAS is on a RPi4 and works great for all my devices on my LAN, except the HP 9025. I have a hard drive attached to a computer running Windows 10 Pro that I use for my home automation software/hardware. I can scan to that hard drive from the HP 9025. So, problem is solved and warning to anyone that has NAS on a Raspberry Pi, it won't work for the HP 9025. Thanks for your help. Elliott

[SolidDude]

I wanted to offer the correct solution to scanning to a network or any other shared folder.

No matter what i could not get the officejet to scan to a folder on the network UNTIL i used the IP address of the machine.
Once I did that it worked.

So for example \\server\sharedfolder did not work
however \\192.168.0.15\sharedfolder Did work

Try it and see for yourself. Hope it helps someone

[Elliott32224]

Thanks, but this did not help connect to my RPi4. I still think that it is a Windows versus Linux issue.