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Locked

‎08-09-2023 09:54 PM

HP Recommended
Product: HP ENVY 5530 series All In One
Operating System: Microsoft Windows 11

I got rid of an old printer, but it still shows up in HP Smart.  The printer I am trying to remove is an "HP ENVY 5530 series [2OD889]".  The printer shows up as "Offline".  (I can't put it on line, as I no longer possess it.)

I have found this question asked several times, and the solutions offered do not match the current version of HP smart.  

Please help.

1 person had the same question
1 REPLY 1

‎08-12-2023 12:14 PM - edited ‎08-12-2023 12:15 PM

HP Recommended

Hi @LivingDust,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I suggest that you follow the steps from this video to resolve this issue. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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