How to perform a Hard Reset.

[Rosemary3]

I did hit the icon to acknowledge your advice; however, I'm recovering froma bad cold and it will take some time to stand down this printer and reboot...I will be in  touch if the paper does not go throuth the ADF like it is suppose to....so far I am very disappointed with the printer I had such high hopes for.....

[hpjunk1]

OK did what you said, 4 times, and yes using only HP ink cartridges, when this happened, It was in the middle of copying documents from my computer, did software upgrade, (previously could copy from pc without software)and then it operated as normal, but blank sheets coming out, went out and bought new HP ink, installed, still receiving the same message "Remove and check cartridges".  cleaned out old ink from resting tray area, cleaned contacts, followed all instructions in troubleshooting with no results, fustrated to say at the least.

[HPEindhoven]

The reset is done, but still the setup menu tells "access denied". The acces via USB Works. But furthermore there is no contact to wireless network. so no printing via phone or via eprint

[Pattmc]

Thanks.  It seems to have worked.

Pat

[DixieC]

Hard reset did not help. Ink cartriges are fine and HP brand. Test page directly out of printer prints fine. Copies and prints are all blank. Even though the printer had had a couple of issues from the beginnin(powersave and wireless print malfunctions) this current problem started suddenly when trying to print a page from the computer. Maybe the printer got a virus.

[NerdPosse]

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! YOU FREAKING ROCK! AND IM A NERD! _____

Thank You,
Rich
Expert