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‎05-17-2024 10:38 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: macOS 12.0 Monterey

I installed software. To complete, I selected "In the home for personal use". There is a box underneath that which requires additional information in order for me to continue, but it doesen't tell me what the additional information IS that is required. Are you familiar with this?

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1 REPLY 1

‎05-19-2024 07:45 AM

HP Recommended

Hi @LadyB_bfly-57,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Could you elaborate on the issue for better understanding?

 

Alden4

HP Support  

I am an HP Employee.
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