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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: Missing setup cartridges
Create an account on the HP Community to personalize your profile and ask a question
01-04-2022 12:10 PM
Hi all, I'm trying to setup the printer for the first use, but when my father in law bought the printer, setup cartridges were missing in the box or maybe he has lost them. What can I do to setup the printer for the first use?
Thanks in advance.
Emanuele
Solved! Go to Solution.
Accepted Solutions
01-09-2022 06:19 AM
Hi @Emanuele80,
I'd like to help!
I understand you are receiving a "use setup cartridges" error.
If you have regular ink cartridges we could perform an OOBE reset on the printer to bypass the error
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Or
You could reach the HP Phone Support team for the missing ink cartridges.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
01-09-2022 06:19 AM
Hi @Emanuele80,
I'd like to help!
I understand you are receiving a "use setup cartridges" error.
If you have regular ink cartridges we could perform an OOBE reset on the printer to bypass the error
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Or
You could reach the HP Phone Support team for the missing ink cartridges.
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web form and proceed further.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
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